The 3M™ Headset Intercom System, Model C1060, is designed to provide 2–way radio–frequency audio communication in quick service drive–through restaurants and convenience stores.

Please Note : 3M™ Discontinued Systems Models C860, C960, C1025 and C1060

The information provided below will solve common issues with the C1060 system.

Common Issues

  • C1060 Headset sent for repair has been returned, un-repaired (for “Lock” or “Auto” see below) or undeliverable. Please download the 3M Headset Repair Form and verify you have filled out all fields of the form and shipped your items via UPS or FedEx. Daniels Security Systems does not accept USPS (United States Parcel Service) packages. Note: If you have shipped via USPS it make take up to 3 Months to receive your parcel returned as un-deliverable.
  • C1060 Headset no longerLocks” or uses “Automatic” mode. Often happens when receiving a repaired headset. Please download the 3M Programming Manual. This will include instructions for reprogramming the “Lock” button on the C1060 headset. This is often not done automatically in normal programming mode.
  • For general instructions or understanding battery audio tones and similar functions of the system, please download the C1060 Operations Manual. This will explain such functions as Day/Night and Audio Tone Level Adjustments.

Common Questions

  • Q: Why can’t my customers hear me outside?
  • A: Most common is a current promotion flyer has been placed over the speaker. Another answer could be the base station. If you have tried adjusting the Day/Night Speaker Volume in the Base Station with no luck. Try vigorously flipping the Day/Night switch on the front of the base station. This will loosen any dust or grease particles that have worked their way into the switch by cleaning the contacts.
  • Q: Why can’t I hear my customers?
  • A: Is it raining? Sounds silly, but commonly in the rain your customers will not roll down their window. The sound calibrations on your microphone outside requires the customer to speak loud and clear into it, not his or her window. Another common cause is simply promotional flyers being placed over the microphone outside. Please verify that the microphone is unobstructed. Last but not least, same as above. If you have tried adjusting the Day/Night Microphone Volume within the Base Station with no luck. Try vigorously flipping the Day/Night switch on the front of the Base Station. This will loosen any dust or grease particles that have worked their way into the switch by cleaning the contacts.
  • Q: Where do I ship my headsets for repair?
  • A: Download the Repair Form below, fill it out completely, and ship to the address on the Repair Form.

DownloadsOperations Manual | Programming Manual | Repair Form |